OUR SALON POLICY
If you are not happy with your nails, or pedicure please make us aware of it before you pay. We will adjust them to your satisfaction or remove any enhancements or coatings that have been applied. No refunds or redo will be given after you have left the salon. Also for gift cards there will be no refunds after purchase of gift cards
In the event that you need to cancel your appointment, we kindly ask that you do so at least 24 hours prior to your appointment time to avoid being charged a fee for your service booked. We ask that you please reschedule or cancel at least 24 hours before the beginning of your appointment.
Appointments will be held for 15 minutes, after this grace period we consider this as a “NO SHOW” and the appointment may be given away.Please note that your late arrival will determine the length of your treatment and you will be responsible for full service fee. Your service will end accordingly so that the next guest is not delayed
Full sets and gel polish are guaranteed for 5 business days after your appointment; excluding breakages. If you notice chips or lifting in the first 5 days, please call us to schedule a free repair.
We Reserve the Right to Refuse Service To:
-Anyone with a nail condition we suspect may be contagious
-Anyone with open or infected wounds on the treatment area
-Anyone in ill health that we may suspect may be contagious, or we fear could be harmed by our service
-Anyone more than 10-15 minutes late for an appointment
-Anyone demonstrating inappropriate behaviour to our nail technicians and other customers
For your safety, and ours, our premises are monitored with digital video surveillance 24/7